Automated Shade Solution

Warranty Policy

Satisfaction Guarantee

Our products have been tested to commercial international standards and are proven to work.  By choosing Automated Shade Solutions you are purchasing with confidence knowing that we will do our absolute best to obtain the results that you seek.

 

Included in Warranty


Custom shading systems (as mentioned below) are warranted by Automated Shade Solutions Inc. against manufacturing defects (flaws in the product design, materials or workmanship) that may cause the product to malfunction for below mentioned time periods.  The warranty applies to the original purchaser, provided that the product remains in the original window, starting from completion of the installation of the products by Automated Shade Solutions Inc. and the customer’s payment of the final invoice.  Some brand name system or components may carry different warranties described below and would be warranted under manufacturers terms and conditions.

 

5 Year Warranty

Manual hardware for top-down roller shades.

 

5 Year Warranty

Automated Shade Solutions systems; top-down roller and track motors, motorized bug screen hardware, awnings and aluminum pergolas.

 

1 Year Warranty

Automated Shade Solutions systems; roller shade fabrics and screens.

 

1 Year Warranty

Transformers, controls and electronic accessories.

 

1 Year On Site Labour Warranty


Automated Shade Solutions Inc. warrants installation services made by an in-house installer for above mentioned time.  If an unlikely problem occurs as a result of defective parts or improper installation of the product from the date of installation, trip charges, on-site labour charges, shop labour and service fees will be covered.  Automated Shade Solutions Inc. will determine whether these fees will be covered based on the facts of the problem.  Base assessment charges do apply and vary by request, circumstance, timing and project.  This warranty only applies within 50 kms radius of office located at 9 Long Street, Bradford Ontario.  Outside of 50 kms, service charges for travel are not included and will be quoted at the time of the service request.

 

 

Not Included in Warranty


Automated Shade Solutions Inc. strives to provide the best possible installed product.  Due to limitations to our human nature and other site conditions beyond our control, this warranty does not cover making an installation perfect.  We do promise to provide an installed product that is within reasonable industry standards.  Fabrics and trim materials include, but are not limited to, inherent slight variations including; changes in texture, various imperfections (slight nicks, bumps, or lines in trim, weave variations, fabric or trim not perfectly straight/level/plumb).

 

1.       Damages or deterioration due to normal wear and tear of the product including:

          Abuse                                              –     Shifting/settling of ground/building          –     Exposure to pollutants

          Accident                                         –     Improper cleaning                                            –     Improper operation

          Alterations                                    –     Misapplication                                                    –     Improper handling

          Misuse                                             –     Damage from pets/insects                           –     High wind conditions

          Improper installation (by those other than Automated Shade Solutions Inc.)

 

2.       Any product that with the passage of time:

          Loses colour intensity                      –     Fabric fraying/wrinkling                        –     Yellow or cracks

          Experiences a loss of pleating     –     Fabric wandering/traveling

 

3.       Costs associated with:

          Product removal                           –     Incidental damage                                         –     Shop labour

          Product re-installation               –     Transportation to/from workshop         –     Shipping

          Product re-measurement

 

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, LIABILITIES, OR OBLIGATIONS OF AUTOMATED SHADE SOLUTIONS INC.  NO REPRESENTATIVE OF AUTOMATED SHADE SOLUTIONS INC. OR ITS CUSTOMERS ARE AUTHOURIZED TO MODIFY THIS WARRANTY.

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